Thank you for considering purchasing our products! By making a rack purchase on our website, over-the-phone, or in person, you are agreeing to these terms and conditions.
Sections covered below:
- Section 1 – Final Invoicing (Rack orders)
- Section 2 – Order Changes (rack orders)
- Section 3 – Receiving Shipments (any freight shipment)
- Section 4 – Returns & Cancellations (rack orders)
- Section 5 – Additional Terms & Conditions
Important Notice (2025): We are now able to ship some select rack models/levels via FedEx or UPS in boxes rather than via freight to save customers on shipping costs. If a rack order is being shipped in this way this will be reflected on your email invoice and you will be notified prior to the order shipping. Since these are “non-appointment” delivery and cannot be inspected upon receiving – any damages/issues must be reported within 14 days of receiving – via our Order Issue Report page. Do not throw out shipping boxes as photos of any and all boxes will be required for any damage replacement approval – see our Order Issue Policy for more details regarding this. All other Rack Terms and Conditions still apply for these select shipments.
1| FINAL INVOICING
Once an order is completed: palletized, boxed, and prepped for ship out or pick up. At this time, shipping (for applicable orders) will be calculated and added to the invoice and will be sent to the customer for final payment. This is known as a “final invoice.” For pick up orders this refers to the notification that the order is ready. Any remaining balance payment (including shipping) must be paid within 14 days of the “final invoice” being sent.
It is the responsibility of the customer to monitor their emails and pay any remaining balances on-time for any pending invoices.
If the full remaining balance (including shipping costs – for orders being shipped to the customer) is not paid within 14 days of order completion, the order will be forfeit and the customer will be charged a 30% restocking fee from the total amount of the order (excluding shipping). Forfeit orders will then be unpackaged and returned to inventory. Customers will receive email warning and notification for any orders that will be or have been forfeit.
[For local pick up] If we are unable to reach the customer either via phone or email to schedule a pick up appointment (or if the customer does not reach out to us to make other arrangements) after 14 days of the order being completed, the order will begin to incur “storage fees” of $100.00 per week. If an order is left for an additional 16 days (30 days after completion) the order will be considered “abandoned” and will be forfeit.
In the event an order is forfeit, any amount paid minus the 30% restocking fee, will be refunded to the customer’s original form of payment. If customer still wishes to receive an order that has been forfeit, the order will need to be re-placed as a new order and any forfeit “restocking fee” will not be applicable to any new order. Current lead times will apply to any new orders – even after forfeit.
Forfeit orders are not eligible to receive store credit for the forfeit “restocking fee” amount. If a customer ever forfeits a rack order, they will no longer be able to take advantage of our 30% (non-refundable) deposit payment option for future rack order. In addition, any future orders will need to be paid in-full in order for the rack order to be added to our manufacturing queue.
2|ORDER CHANGES
Any rack order changes must be requested within one week of the order being placed. Any order changes after one week, will incur a “late alteration fee” of $150.00 per change. Any rack order change requests received after an order is complete will NOT be approved. Any non-rack items (shipped with a rack order) will need to be returned after receiving the order – only if/when this has been approved by Freedom Breeder (at customers expense.)
To help prevent delays, receiving of incorrect items, or needing to return/exchange items customers are expected to verify all order details before placing the order. Email invoices should always be verified by the customer upon receiving and before the order has shipped.
Any and all order changes (after order placement) will cause delays in the completion of an order.
If a customer places multiple orders (separate order numbers) and wants to ship them together to save on shipping costs, those orders must be placed consecutively, or within one to two days of one another to be eligible for “combining” orders to be shipped together.
Any combined orders will have overall lead times adjusted based on the “newest” order’s placement date. If customers wish to combine shipping multiple orders, they must notify Freedom Breeder immediately after placing the new order. Customers should include a note in the “order note” section at check out stating that they would like to combine shipping with a previous order and must provide the order number to the corresponding order they wish to combine.
Freedom Breeder reserves the right to deny any order changes requested more than one week after the order is placed.
We do not offer any form of “rush” or “priority” fee service for any in-queue orders. This is done to keep our lead times shorter overall and to keep ordering experience fair for all customer who have been patiently waiting for their orders. Allowing customers to add entire levels/racks to an order would push back everyone else’s orders and increase lead times overall.
3| RECEIVING FREIGHT SHIPMENTS
When any rack (freight) shipment is received it MUST be unwrapped and inspected for any serious damages IMMEDIATELY and before signing for the shipment. If damages are found, customers must notify the delivery driver and notate all damages found on the delivery paperwork. If any major damages are found, such as: cracked or heavily damaged metal framing, the shipment should be refused “due to damages found in-transit”. Minor damages like: a couple tubs, inserts, or other small items being damage can be noted with the driver and the shipment can still be accepted. We will assist the customer in getting any small/minor damages repaired/replaced after receiving. If there is any question regarding whether a shipment should be accepted or denied, please call us IMMEDIATELY before accepting and signing for a shipment. Refund or replacement of any damaged rack system (or parts) during the transport will be at the discretion of Freedom Breeder. Any issues or damages must be reported within 14 days of receiving via our Order Issue Report page (found on the top navigation bar or on the account page).
If a rack order that was damaged in-transit is neither refused or inspected (and/or damages are not noted with the release form), the customer forfeits their right to any claim for refund or replacement of the damaged items as once the release forms are signed (by the customer) this releases the freight company from all liability for any damages that may have occurred in-transit. Thus Freedom Breeder will be denied any/all claims for reimbursement for any necessary replacements items. In this case, the customer will be responsible for any/all replacement and shipping costs.
Photographs of any/all damages must be taken and provided to Freedom Breeder upon request, and all packaging must be retained as evidence until the necessary claims have been processed and resolved with the shipping company.
Customers are responsible for any charges incurred for “additional” freight services. These charges may include, but are not limited to: fuel surcharges, lift-gate operations, storage fees or any other ancillary services charged by the freight service that were not requested at the time the shipment was booked.
Freedom Breeder does not offer or authorize any “inside delivery” for rack shipments. If a customer requests or a driver offers and is accepted by the customer (at delivery) for a rack order to be delivered “inside” this will incur additional freight charges which will be the responsibility of the customer to pay – we will be notified by the freight company upon receiving our bill for the shipment.
Do not make any alterations to your parts, racks, accessories, etc. without first reporting these items and including any photos of the damaged/incorrect/defective products. If any alterations are made PRIOR to contacting Freedom Breeder and sending any requested information/images replacements will not be approved and the customer will be held responsible for any replacements. (including shipping costs)
4| RETURNS & CANCELATIONS
Rack orders are not eligible for return or refund, once the order has shipped. If a customer wishes to cancel a rack order it must be done prior to shipping. Cancelling a rack order will require a 3.5% cancellation fee if cancelled during the cancellation grace period or 30% cancellation fee if cancelled after the cancellation grace period.
Cancellation grace period: 25% of currently posted lead times (will require a 3.5% cancellation fee) – as this is typically when manufacturing has begun (based on the date the order was placed).
FOR EXAMPLE: If current lead times are 12 weeks: cancellation (without incurring cancellation fee) must be requested within 3 weeks. If current lead times are 6 weeks: cancellation (without incurring cancellation fee) must be requested within 1.5 weeks.
The ONLY exception for refund or return of a rack order is if the order is “totaled” or completely destroyed beyond repair IN-TRANSIT or DURING DELIVERY (and is the fault of the shipper or delivery person). This MUST be notated with the freight delivery driver and the delivery must be refused due to damage to returnable or refundable. Any “totaled” racks will not be replaced, repaired, or refunded if the damages occur after signing for the shipment and/or is not extensively documented with the delivery driver (including photos) – NO EXCEPTIONS.
If an order is placed with a 30% (non-refundable) deposit payment option and the customer wishes to cancel their order (past the grace period stated above), the deposit will take the place of the 30% restocking fee – as ALL DEPOSITS ARE NON-REFUNDABLE.
All sales are final on custom orders, no returns or cancellations will be allowed on custom orders. (Please note this is in reference to custom-made parts, rack specs, etc. This does not apply to our custom/per-level rack ordering.)
5| ADDITIONAL TERMS & CONDITIONS
Product lead times are based upon current production capacities, raw material or component availability and inventory, and may need to be extended by Freedom Breeder as these conditions change. Any change in lead times will affect all orders in queue and will be update weekly.
Freedom Breeder reserves the right to change our prices at any time prior to a “final” sale due to the cost of raw materials and services. Sale is considered “final” once a minimum payment of 30% of total order has been paid. Individual parts price may not be changed after the transaction has been finalized.
Our prices do not include freight shipping, handling fees, taxes, and/or duties, and are subject to correction or change without notice.
Freedom Breeders Terms and Conditions may change at any time without notice.
Export orders will be subject to other special charges and will require a broker PRIOR to placing your order – ALL taxes, customs and duty fees are the purchaser’s responsibility.
The customer is responsible for paying all state and local taxes (if applicable), or for providing a valid sales tax exemption certificate. When placing an order the customer shall indicate which product(s) are exempt from any taxes.
This Agreement and any disputes or controversies arising hereunder will be governed by and construed according to the internal laws of the State of California, United States of America, without regard to its conflict of law principles.
Jurisdiction and venue with respect to any action, proceeding, or suit in connection with this agreement will reside in the courts of the State of California. The customer agrees to pay for all expenses (including attorney’s fees) incurred by Freedom Breeder in enforcing the obligations of company under this agreement.