Report an Order Issue

We are sorry to hear that you had an issue with your recent order – and we do apologize for any inconvenience! To prevent any delays, please click the corresponding link (rack or non-rack orders) below before submitting a report as these pages outline all necessary information and photos required for any replacements/missing items to be approved. After reviewing these pages, please fill out the form below and we will respond to your submission (via email) as quickly as possible!

RACK ORDERS: Please review our “Rack Terms and Conditions” page before submitting a report.

NON-RACK ORDERS: Please review our “Refund/Return & Order Issues Policy” page before submitting a report.

Order Issue Submission Form

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This field is for validation purposes and should be left unchanged.
Customer Name (on Invoice)*
(Please verify that your email is correct or you will not receive a reply.)
(Listed on all order emails and on paper copy included with your order – not the online order number provided at checkout.)
(Please briefly describe the issue.)
Order Issues Agreement*